Chatbots are changing the way brands interact with their customers. Chatbots can help accelerate response time and plug gaps in customer service agent skills and availability.
What is a Chatbot and Do I Need One?
Businesses want to answer questions and solve problems for their customers as quickly and efficiently as possible. For the first time, people are spending more time on messaging apps than on social media apps. In order to take advantage of this, and better serve clients, many see Chatbots as the future of customer service and management. The first chatbot was ELIZA, built in 1966, by Joseph Weizenbaum of MIT.