What is equally as important as getting traffic to your website? Keeping viewers engaged and converting them to customers. Website design needs to go beyond something that is visually appealing and be about providing a positive experience, facilitating interaction with visitors, and offering solutions to problems, all in a manner that showcases an ease of usability.
FAQs- Why You Need Them and What to Consider
In the age of early morning Internet surfing and immediate gratification, people expect to have their questions answered as soon as they are asked. They don’t care what time it is and they don’t want to be put on hold to wait their turn for a customer service representative. Some don’t even want to wait for a chat representative to type. A solid and honest list of Frequently Asked Questions (FAQs) can go a long way towards building and keeping a client base and towards fostering a high level of customer satisfaction.